Service Officer, Mortgage Services

Apply now Job no: 015097
Work type: Permanent Part Time
Location: Scotland - Central Scotland
Categories: Retail Banking, Customer Service

Service Officer, Mortgage Services, Clydebank
Salary: £17000 prorata 
Employment Type: Permanent Part Time (14 hrs)
Business Unit: Customer Service

The world is changing and so are we. Becoming a CYBG employee means embracing that, and letting your ambition drive you. You need to be all over it, connecting with our growing network of customers and staff across every level of the bank. We need staff who are naturally curious, and willing to go the extra mile to provide our customers with the support they need to succeed.

Exciting opportunities exist with our Customer Delivery team right now, If you're passionate about providing really great service, and willing to do what it takes to make our customers happy, please read on...

The role is about...
. Providing a range of processing and administrative activities, to provide our customers with a cost effective and efficient service.
. Ensuring accuracy at all times, whilst adhering to our policies and procedures
. Working in a modern and comfortable office where everyone works together to achieve collective goals.

We need you to have...
. Ability to pay close attention to detail, whilst working in a fast paced environment
. Excellent verbal and written communication skills
. Pc Literate with demonstrable administration skills
. Willingness to learn and develop
. Innovative thinker, generating original solutions to problems
. Able to manage a variety of different workloads and processes, at any one given time.
. Strong focus on delivering an exceptional customer experience
. Strong service delivery ethic, including the ability to work under pressure and to tight time scales, with imposed deadlines for the completion of the work.

We’ll look after you with…
U Benefits is our reward package that reflects the unique culture that we have here at CYBG. It is an integral part of our commitment to you, recognising the diversity of colleagues and empowering you to make the benefit choices appropriate that are right for you.

What’s available?

  • 25 days holiday prorata plus you can buy more
  • Private Medical Insurance
  • Total Pension! Enabling you to save a regular amount towards your retirement
  • Income Protection and Life Assurance
  • Wellness Account is an on demand fully flexible benefit which you control. This benefit provides reimbursement towards the cost of your wellness choices

If this sounds like a role for you, then please click the link below to apply.

Points to note: If we offer you the job and you accept, you will be required to pass a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.

At CYBG, inclusion is at the heart of our culture. It’s written into our values. As part of our inclusion strategy, we want to build a truly inclusive culture, where every colleague and customer feels they belong and our recruitment process reflects this approach.

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Applications close: GMT Daylight Time

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