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Customer Service Officer, Nuneaton, Perm Full time

Apply now Job no: 023666
Work type: Permanent Full Time
Location: England - Midlands
Categories: Retail Banking, Customer Service

Job Title: Customer Service Officer

Business Unit: Customer Banking

Location:  Nuneaton

Basic Salary £17,000 - £21,502 DOE

Employment Type Permanent  Full Time

The world is changing and so are we. Becoming a CYBG employee means embracing that, and letting your ambition drive you. You need to be all over it, connecting with our growing network of customers and staff across every level of the bank. We need staff who are naturally curious, and Exciting opportunities exist within our branch network right now. If you're passionate about providing high standards of service and support, whilst helping customers. Please read on…

The Customer Service Officer role is about…

  • Getting the basics right by accurately handling cash and dealing with customer requests.
  • Working as part of a large and diverse team in a modern and comfortable environment where everyone works together to make a difference in our local community.
  • Listening to and understanding our customers to ensure we can respond effectively to their needs.

It’s essential you have…

  • A flexible approach in a fast changing business environment.
  • Personal accountability,  as we are a regulated organisation we need you to work within the appropriate policies and procedures to keep our customers and business safe .

We would like you to have…

  • Excellent communication skills, and general ability to impress with your professional manner and actions.
  • Face to face or telephone based customer service experience.
  • Experience of delivering to deadlines  and a great attitude.

We’ll look after you with…

U Benefits is our reward package that reflects the unique culture that we have here at CYBG. It is an integral part of our commitment to you, recognising the diversity of colleagues and empowering you to make the benefit choices appropriate that are right for you.

What’s available?

  • 25 days holiday plus you can buy more
  • Private Medical Insurance
  • Total Pension! Enabling you to save a regular amount towards your retirement
  • Income Protection and Life Assurance
  • Wellness Account is an on demand fully flexible benefit which you control. This benefit provides reimbursement towards the cost of your wellness choices

If this sounds like a role for you, then please click the link below to apply.

Points to note: If we offer you the job and you accept, you will be required to pass a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.

At CYBG, inclusion is at the heart of our culture. It’s written into our values. As part of our inclusion strategy, we want to build a truly inclusive culture, where every colleague and customer feels they belong and our recruitment process reflects this approach.

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Applications close: GMT Standard Time

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