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Senior Technician

Apply now Job no: 026342
Work type: Permanent Full Time
Location: Scotland - Dumbartonshire
Categories: IT

Job Title: Senior Technician, Iseries Service Support
Location: Symington, Clydebank
Business Unit:  Innovation & Change, Iseries Service Support
Salary Range:  £29,184 - £43,776 (DOE)
Employment Type: Permanent

The world is changing and so are we. Becoming a CYBG employee means embracing that, and letting your ambition drive you. You need to be all over it, connecting with our growing network of customers and staff across every level of the bank. We need staff who are naturally curious, and willing to go the extra mile to provide our customers with the support they need to succeed.

An excellent opportunity has arisen for a Senior Technician working within the Iseries Service Support team. The successful candidate will join a small hard-working team. They will lead from the front, promote and achieve Iseries deliverables, initiatives & cost savings. They will take ownership of Incidents, Project deployments and situations as they occur and provide a first-class support to the existing Services. Our workload is critical and high profile, so you will be expected to self-manage in a professional and proactive manner in conjunction with your Manager who will assign your tasks.

The role is all about…

  • Leading from the front, Ownership and Accountability
  • Providing Guidance and Support to stakeholders
  • Improving our delivery through innovation, continuous improvement and automation
  • Supporting live service through the proactive identification of risk and swift resolution of live issues.
  • Engineering systems to be more reliable and scalable
  • Identifying Cost savings
  • Providing consultancy to project & technical teams to ensure our solutions meet the organisation’s operational and strategic needs
  • Collaborating with internal and external parties to provide excellent customer service
  • Coordinating and delivery of DR plans

We need you to have…

  • Previous experience of Iseries / Power7 / Logical partitioning
  • Ability to lead other Technical resources as well as the ability to work on own initiative and take responsibility for team deliverables
  • Self-motivation - ability to use initiative and work with minimal supervision
  • Strong technical expertise and decision-making skills
  • Ability to cope with multiple priorities
  • Excellent interpersonal, communication & relationship skills
  • Excellent problem-solving skills
  • Delivery focused and able to work under pressure
  • Willingness to operate in a flexible environment and embrace change
  • Good organisational and time management skills
  • Delivery focused attitude

We would like you to have...

  • A positive “can-do” attitude and excellent interpersonal skills
  • Experience of working in the Banking Technology industry
  • DR experience

We’ll look after you with...

U Benefits is our reward package that reflects the unique culture that we have here at CYBG. It is an integral part of our commitment to you, recognising the diversity of colleagues and empowering you to make the benefit choices appropriate that are right for you.

What’s available?

  • 25 days holiday plus you can buy more
  • Private Medical Insurance
  • Total Pension! Enabling you to save a regular amount towards your retirement
  • Income Protection and Life Assurance
  • Wellness Account is an on demand fully flexible benefit which you control. This benefit provides reimbursement towards the cost of your wellness choices

If this sounds like a role for you, then please click the link below to apply.

Points to note: If we offer you the job and you accept, you will be required to pass a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.

At CYBG, inclusion is at the heart of our culture. It’s written into our values. As part of our inclusion strategy, we want to build a truly inclusive culture, where every colleague and customer feels they belong and our recruitment process reflects this approach.

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Applications close: GMT Standard Time

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