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Service Transition Manager (Senior Technical Specialist)

Apply now Job no: 027322
Work type: Permanent Full Time
Location: Scotland - Dumbartonshire
Categories: IT

Job Title: Service Transition Manager (Senior Technical Specialist)
Business Unit:  IT Services (Core Banking, Payments and Data team)
Location: Clydebank
Salary: £39,689 - £49,611 DOE (plus great benefits)
Employment Type: Full time, Permanent

Our IT Services department is responsible for the Bank's Production platform and middleware estate. The Core Banking, Payments and Data team plays a central role in keeping the bank’s core IT services available for our customers.  The team delivers and supports IT infrastructure across multiple technologies:

  • Mainframe, CICS, MQ, Storage
  • Oracle database, WebSphere Application Server, Linux and Unix.

Within the Core Banking, Payments and Data team we have an exciting opportunity for a Service Transition Manager to join us.

The Service Transition Manager will be responsible for engaging across the business to transform how we manage the introduction of change across Core Banking, Payments and Data Services.  Reporting directly to the Senior Manager, the Service Transition Manager will be a critical member of the management team, responsible for managing the introduction of change to our core banking, payments and data services.  With a pivotal role in protecting quality of service and managing risk, the Service Transition Manager will proactively engage across leadership and delivery teams to assure quality and minimise risk in our service transitions.

This role is about:

  • Improving live service by increasing the quality of changes coming in, with a strong focus on end user experience.
  • Assuring that quality standards, particularly non-functional requirements, are applied to all changes into the live service.
  • Continuously improving the standards, processes and practices across a virtual team of three Service Transition Managers.
  • Engaging projects early and influencing them to build operational and transition requirements in to the solution from the start.
  • Defining and continuously improving the management system to identify, prioritise and track service improvements that have been raised through Service Transition activities.
  • Working with the implementation team for Continuous improvement of the release process alongside the release team.
  • Building effective relationships and influencing key stakeholders across projects, service management, delivery and leadership teams.

We would love you to have:

  • Expertise in IT Service delivery and change, from a project management, project delivery or operational perspective.
  • A service assurance mindset and proven ability to make good decisions under pressure.
  • A good understanding of project management principles and methods and their application to IT Services.
  • A good understanding banking and financial services systems from an architectural, operational or end user perspective.
  • A good understanding of IT testing objectives, methods and outcomes.
  • Great organisational and time management skills, and excellent records management.
  • Enthusiasm for building relationships and extending your influence at multiple levels in an organisation.
  • A proven ability to challenge and influence senior stakeholders whilst maintaining and enhancing a trusted relationship.
  • Willingness to operate in a flexible environment and embrace change.
  • Good listener with the ability to capture detail and make decisions for key communication.

Now for the techy part: 

  • ITL v3 certification.
  • A project management qualification.

What's in it for you, you say! At CYBG we look after our staff with great benefits. Our U Benefits is our reward package that reflects the unique culture that we have here at CYBG. It is an integral part of our commitment to you, recognising the diversity of colleagues and empowering you to make the benefit choices appropriate that are right for you.

  • 30 days holiday plus you can buy more.
  • Private Medical Insurance.
  • Total Pension! Enabling you to save a regular amount towards your retirement.
  • Income Protection and Life Assurance.
  • Wellness Account is an on demand fully flexible benefit which you control. This benefit provides reimbursement towards the cost of your wellness choices.

If this sounds like a role for you, then please click the link below to apply.

Points to note: If we offer you the job and you accept, you will be required to pass a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.

At CYBG, inclusion is at the heart of our culture. It’s written into our values. As part of our inclusion strategy, we want to build a truly inclusive culture, where every colleague and customer feels they belong and our recruitment process reflects this approach.

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Applications close: GMT Daylight Time

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