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Technical Manager, Continuous Service Improvement

Apply now Job no: 027362
Work type: Permanent Full Time
Location: Scotland - Central Scotland, Scotland - Dumbartonshire
Categories: IT, Consulting & Project Management, Team Leader/Manager, Information Security

Job Title: Technical Manager, Continuous Service Improvement
Business Unit: IT Services
Location: Clydebank Business Park - Free on site parking/5 minutes walk from Singer train station. 
Salary: £48,220 - £60,275 DOE plus car allowance and great benefits  
Employment Type: Full time, Permanent

At CYBG, being a leader is not just about being the best, it’s about bringing the best out of everyone else. Taking on a leadership role with us does not just mean a new job, it means a whole new way of thinking about leadership. We are looking for someone with Insatiable Curiosity who can live and breath our values and join us in our continuous improvement journey.

Are you passionate about making things better, if so this job is PERFECT for you!

You will design, establish and a lead continuous service improvement system across the IT infrastructure services for a set of enterprise business services.  Reporting directly to the Senior Manager of Enterprise Services, you will be responsible for continuous services improvement across the Enterprise Services organisation. Don't worry you will not be doing this on your own, you will have a team of senior technical specialists in Identity Management, Collaboration, Windows Server Platform, and Group Desktop Services to support you!

The Technical Manager role is about…

  • Advocating continuous service improvement in IT Infrastructure services, with a strong focus on business service quality and end user experience.
  • Managing and leading senior technical specialists (4-5 people) across the Identity Management, Collaboration, Windows Server Platform, and Desktop Services teams
  • Designing an approach to continuous service improvement across the Enterprise Services organisation.
  • Introducing and establishing an effective management system with key performance indicators of service improvement.
  • Managing the relationship with Service Managers, understanding the business service priorities and applying them to the service improvement system.
  • Celebrating and publicising the successes of the organisation in delivering business change, improving service quality, and enhancing end user experience.

We would love you to have…

  • A successful track record of introducing transformative change in an IT Infrastructure organisation.
  • Previous experience of managing and developing senior technical specialists.
  • Superb communication skills with previous experience of successfully managing stakeholders and motivating in a matrix organisation.
  • Recent experience of IT in a banking organisation.
  • SME experience in continuous service improvement.
  • A real passion for continuous improvement with the drive and determination to bring your team and stakeholders on the journey. 

Now for the Techy part …

  • Have ITIL v3 certification.
  • Have a technical awareness of Windows, ESX, storage, Lotus Domino/Notes, Office365, Active Directory, IBM Security Identity Manager, IBM Security Access Manager.

What's in it for you, you say…

At CYBG we look after our staff with great benefits. Our UBenefits is our reward package that reflects the unique culture that we have here at CYBG. It is an integral part of our commitment to you, recognising the diversity of colleagues and empowering you to make the benefit choices appropriate for you.

  • 30 days holiday, PLUS 9 public holidays AND you can buy more.
  • Private Medical Insurance.
  • Total Pension! Enabling you to save a regular amount towards your retirement.
  • Income Protection and Life Assurance.
  • Wellness Account is an on demand fully flexible benefit which you control. This benefit provides reimbursement towards the cost of your wellness choices.
  • Car Allowance.

If this sounds like a role for you, then please click the link below to apply.

Points to note: If we offer you the job and you accept, you will be required to pass a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.

At CYBG, inclusion is at the heart of our culture. It’s written into our values. As part of our inclusion strategy, we want to build a truly inclusive culture, where every colleague and customer feels they belong and our recruitment process reflects this approach.

Advertised: GMT Daylight Time
Applications close: GMT Daylight Time

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