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Business Support Adviser,

Apply now Job no: 029203
Work type: Permanent Full Time
Location: Scotland - Dumbartonshire
Categories: Business Banking, Customer Service, Call Centre

Business Support Adviser,

Salary: £17,000 - £19,100 DOE PLUS 34 days holiday per annum

Permanent, Full Time: 35 hours per week, shift patterns between 8am-6pm Monday to Friday.

Location: Clydebank Business Park, free on-site parking, or 5 minutes’ walk from Singer train station

Do you enjoy speaking with customers on the phone?

Are you passionate about customer service?

Would you like a career in Business Banking?

If so this the role for you….!

Due to internal promotions we have some exciting opportunities within our Business Direct team right now. We are looking for highly motivated individuals who are willing to do whatever it takes, to provide a best in class, tailored made experience to our small business customers. In return we will, coach, support and encourage you to build a long term and successful business banking career.

This Role is about…

  • Being first point of contact for prospective and existing customers, providing a fantastic customer experience.
  • Providing professional and personable customer service at all times, taking ownership of queries and requests.
  • Contributing to the team's overall business objectives.
  • Ensuring that service quality is of the highest order, developing measures to continually assess the service provided to clients.
  • By ensuring we are having the right conversations with our customers, we will identify their needs and introduce the right products and services that will benefit them.
  • Maintaining and demonstrating high degrees of data quality and accuracy
  • Ensuring all policies, procedures and FCA banking regulations are always adhered to.

We need you to have….

  • A genuine passion for customer service, and willingness to go the extra mile, in order to ensure a positive outcome
  • Good organisational and administrative skills, ensuring all tasks are complete within required, and/or dictated deadlines.
  • The ability to share information internally to allow our Relationship Managers to pro-actively, make customers aware of additional products suited to their individual needs and portfolio.
  • Knowledge of the Financial Conduct Authority, Treating Customers Fairly, and Know Your Customer principles and procedures.
  • High level of awareness of money laundering, risk assessment and risk management policies and procedures.

We would like you to have…

  • Previous financial services experience.

We’ll look after you with…

U Benefits is our reward package that reflects the unique culture that we have here at CYBG. It is an integral part of our commitment to you, recognising the diversity of colleagues and empowering you to make the benefit choices appropriate that are right for you.
What’s available?

  • 25 days holiday plus 9 public holidays AND you can buy more
  • Private Medical Insurance
  • Total Pension! Enabling you to save a regular amount towards your retirement
  • Income Protection and Life Assurance
  • Wellness Account is an on demand fully flexible benefit which you control. This benefit provides reimbursement towards the cost of your wellness choices

If this sounds like a role for you, then please click the link below to apply.

Points to note: If we offer you the job and you accept, you will be required to pass a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.

At CYBG, inclusion is at the heart of our culture. It’s written into our values. As part of our inclusion strategy, we want to build a truly inclusive culture, where every colleague and customer feels they belong and our recruitment process reflects this approach.

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Applications close: GMT Daylight Time

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