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Customer Support Associate, Leeds, Perm Full Time

Apply now Job no: 030102
Work type: Permanent Full Time
Location: England - Leeds
Categories: Customer Service

Job Title: Customer Support Associate
Business Unit: Operations CYB
Location: Leeds City Centre
Min Salary: £17,000  - £19,390 DOE
Employment Type: Permanent Full Time (Monday to Friday 9am to 5pm)

Are you passionate about providing a really great service? 

Do you want a job where you can build a career, whilst being rewarded with a competitive salary and fantastic benefits? 

If so… we have a great full-time opportunity as a Customer Support Associate within our operations team right now!

We are looking for you to:

  • Provide an excellent customer experience for our most vulnerable customers
  • Support customers who require additional support through their most difficult times, e.g. advising the loss of a loved one, experiencing health issues, undergoing other life changing events.
  • Work as part of diverse team in a modern and comfortable office where everyone works together to achieve an excellent customer experience
  • Work within the appropriate regulatory frameworks we follow as we're a regulated organisation,
  • Be flexible in your approach and willing to get involved in other areas of the department where the customer needs us.

It’s essential you have…

  • Excellent communication and listening skills, ability to empathise and general ability to impress with your professional manner and actions.
  • Flexible working to suit customer needs and business demands.
  • Face to face or telephone based customer experience
  • A great attitude and desire to exceed our customers’ expectations

We’ll look after you with… 

U Benefits is our reward package that reflects the unique culture that we have here at CYBG. It is an integral part of our commitment to you, recognising the diversity of colleagues and empowering you to make the benefit choices appropriate that are right for you.

What’s available?

  • 25 days holiday plus you can buy more
  • Private Medical Insurance
  • Total Pension! Enabling you to save a regular amount towards your retirement
  • Income Protection and Life Assurance
  • Wellness Account is an on demand fully flexible benefit which you control. This benefit provides reimbursement towards the cost of your wellness choices


If this sounds like a role for you, then please click the link below to apply.

Points to note: If we offer you the job and you accept, you will be required to pass a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.

At CYBG, inclusion is at the heart of our culture. It’s written into our values. As part of our inclusion strategy, we want to build a truly inclusive culture, where every colleague and customer feels they belong and our recruitment process reflects this approach.

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Applications close: GMT Daylight Time

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