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Planning Analyst , Glasgow

Apply now Job no: 032263
Work type: Fixed Term Part Time
Location: Scotland - Glasgow City Centre, England - Leeds
Categories: Customer Service

Job Title: Planning Analyst
Business Unit: Operations CYB
Location: Glasgow
Basic Salary: £20,800 - £26,000 DOE
Contract Type: Fixed Term 12 months

Virgin Money has grown, and we’ve got big plans for the future - you’d be joining us at an exciting point on our journey as we bring our brands together. It’s a fun and fast-paced place to be, and we’re on the lookout for great people to take us to the next level. Could you be one of them?

Reporting to the Planning Manager, this role is fun, fast paced and the team’s output is highly visible, so we're looking for an enthusiastic individual who is organised and capable of working in a dynamic environment where quality, accuracy and attention to detail are second to none.

Based in Glasgow City Centre, Planning Analyst will be responsible for the accurate forecasting of medium to short term planning of volumes and resource across our Operations team who serve our growing customer base. You`ll work with key stakeholders within Customer Services and other key areas across the business, supporting our colleagues to achieve service level and provide great customer experiences.

This role is about…

  • Supporting the Business Teams across Customer Service provide accurate and robust forecasts and data which will highlight key areas for decision making
  • Delivering accurate planning of FTE, call volume and processing volumes to allow the business to resource effectively
  • Responsible for engaging with key stakeholders to make tactical operational changes to adhere to service standards, and scheduling work appropriately.
  • Providing meaningful insight to business areas on strategic opportunities to allow for future growth.
  • Building strong relationships internally and with external stakeholders to ensure that any planning tools and models meets business and departmental objectives.

We need to you to have…

  • Experience of building and managing planning models for both telephony and processing functions.
  • A proven track record of influencing and communicating with external/internal Stakeholders
  • Advanced analytical capabilities to review business issues through data and process analysis, identify root-causes and implement appropriate solutions to address
  • Superb attention to detail, with solid analytical skills
  • Ability to self-manage your responsibilities and deadlines with a pro-active approach

What you’ll get for your hard work….

  • A generous holiday package and the option to buy more!
  • Private Medical Insurance - with the option to extend to family members.
  • Pension!  A market leading pension – we’ll top up your contributions too.
  • Flexible benefits – customise your rewards to work for you!

If this sounds like a role for you, then please click the link below to apply.

If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.

Inclusion is at the heart of our culture. It’s written into our values. As part of our inclusion strategy, we want to build a truly inclusive culture, where every colleague and customer feels they belong, and our recruitment process reflects this approach.


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Applications close: GMT Standard Time

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