Job Title:Customer Service Officer
Business Unit: Group Personal
Basic Salary: £17,000 - £21,502 DOE
Contract Type: Fixed Term 12 months
Virgin Money has grown, and we’ve got big plans for the future - you’d be joining us at an exciting point on our journey as we bring our brands together. It’s a fun and fast-paced place to be, and we’re on the lookout for great people to take us to the next level. Could you be one of them?
Are you passionate about providing great customer service?
Do you want a job where you can build a career, whilst being rewarded with a competitive salary and fantastic benefits?
If you love speaking to people, and if you care about helping others, a customer service officer is the perfect job to start your career in banking.
You'll be serving our customers by processing over the counter transactions and providing our customers with a best in class experience. You'll listen to our customers' needs and tell them all about our excellent products and services, that might help them manage their finances. Don't worry, we will give you training to be the best you can be, and you don't need to be a Financial Planner, if a customer needs in depth financial advice you'll let the right team know, so they can guide our customers through the options, that are best suited to their individual needs.
The role is all about…
•Getting the basics right by accurately handling cash and dealing with customer requests
• Working as part of a large and diverse team in a modern and comfortable environment where everyone works together to make a difference in our local community.
•Be personally accountable, as we're a regulated organisation we need you to work within the appropriate policies and procedures to keep our customers and business safe.
•Being flexible in your approach, in a fast-changing business environment
•Listening to and understanding our customers to ensure we can respond effectively to their needs.
We would like you to have…
•Excellent communication and listening skills, and general ability to impress with your professional manner and actions.
•A flexible working approach to suit customer needs and business demands.
•Face to face or telephone based customer service experience
•Experience of delivering to deadlines or targets
•A great attitude.
What you’ll get for your hard work….
- A generous holiday package and the option to buy more!
- Private Medical Insurance - with the option to extend to family members.
- Pension! A market leading pension – we’ll top up your contributions too.
- Flexible benefits – customise your rewards to work for you!
If this sounds like a role for you, then please click the link below to apply.
If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.
Inclusion is at the heart of our culture. It’s written into our values. As part of our inclusion strategy, we want to build a truly inclusive culture, where every colleague and customer feels they belong, and our recruitment process reflects this approach.