Business Unit: Customer Experience, Customer Transformation & Operations 
Salary range: £44,000 - £60,000 per annum DOE + red-hot benefits
Location: Remote - work from anywhere within the UK with occasional travel required to a hub (Newcastle/Glasgow) 

Don’t settle for dull. Live a life more Virgin.

Our Team  
An amazing opportunity for someone to join our growing Customer Transformation & Operations – Resource Planning team, primarily specialising in leading a team of planners in the production of accurate Strategic and Capacity forecasting of demand across the Operations function.  You will be responsible for leading a team to create accurate front and back-office forecasting of FTE requirements to service projected demand within agreed Service Levels. If you are a self-motivated, enthusiastic and effective leader ready to make a real difference to a successful and go-getting team then we are looking for you!  

You’ll focus on a variety of planning models and support the Leadership team in achieving business objectives. You’ll work with our key stakeholders to understand and demonstrate resource requirements and costs against the context of internal targets and the external market, whilst identifying opportunities and supporting the development and execution of our strategies. You’ll also play a significant role in leading the team to help the business deliver against their Commercial plans, Customer service requirements, and cost ambitions. 

What you’ll be doing… 

• Lead an effective, efficient, and motivated team of Planning Analysts. 
• Support, coach and develop colleagues to ensure planning models, methodology and practices are relevant, accurate and effective. 
• Create, maintain and present demand and resource plans to key leadership stakeholders to facilitate business decision making and identify key consumer risks and opportunities. 
• Conduct impact assessments on new campaigns, initiatives and products and provide advice on business change/projects. Translate planned activities into a demand forecast. Support relevant change projects as and when required, keeping in mind banking risk factors that could affect the business. 
• Chair meetings with key stakeholders to provide insightful commentary and recommendations to optimise resource by providing planned vs actual analysis to improve planning accuracy. 
• Play a pivotal part in the Planning cycle, by working effectively with Scheduling, Real Time and Insight teams. 
• Collaborate with senior management across CT&O and the wider business including Strategy, Risk, Marketing, Finance, Commercial, and GBI. 
• Liaise with 3rd party suppliers to ensure Resource planning owned systems are in working order, provide PIR analysis to quantify the impacts of any outages on the business. 
• Managing and controlling risks identified as part of the Risk management framework.   

We need you to have… 

• Proven expertise in successfully leading, mentoring and developing a team of planning analysts. 
• Knowledge of relevant Microsoft software, including Teams, Excel, PowerPoint, and Word. 
• Strong experience using work force planning tools to inform commercial and strategic decisions, analyse trends, explain performance, and make recommendations to senior stakeholders in the business to optimise resources. 
• Excellent oral and written communication and presentation skills, with the ability to convey complex messages and ideas to audiences at all levels of the organisation. Gravitas with excellent influencing, engagement, and communication skills across all levels of the business. 
• An understanding of financial services, products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational landscape. 
• Solid background in effectively navigating a high-energy environment with rapid changes and demanding timelines.
• Skilled in stepping into the role of the senior planning manager as needed.

We’d like you to have….. 

• Working experience of Workforce management tools and analytical tools to develop future forecasts. 
• Recognised Planning qualifications. 
• Advanced Excel skills and knowledge of planning methodologies, forecasting techniques and performance metrics.  

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more
• Up to five extra paid well-being days per year​ 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt 
• Market-leading pension
• Free private medical cover, income protection and life assurance
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness 
• Ability to work anywhere in the UK​ (where the role allows) 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? Apply as soon as you can. If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, ‘Making You Happier About Money’, underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. 

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.